Effective Date: November 25, 2024
Sola Salon Suites (“we,” “our,” or “us”) operates the website https://salonsuitesofwv.com/ (“Site”). This Privacy Policy and Terms & Conditions document explains how we collect, use, disclose, and protect your information when you visit our Site, use our services, or interact with our digital tools. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
a. Personal Information
We may collect personal information when you interact with forms, chatbots, or other features on our Site. This includes:
- Name
- Email address
- Phone number
- Any additional information you voluntarily provide
b. Non-Personal Information
We collect non-personal information automatically through cookies and tracking technologies, such as:
- IP address
- Browser type and version
- Device information (e.g., operating system, device ID)
- Referring and exit pages
- Pages viewed, time spent on pages, and links clicked
2. Tracking Technologies and Cookies
We use cookies, web beacons, and similar tracking tools to improve user experience, analyze site traffic, and optimize marketing campaigns. The tools and technologies we use include:
- Google Analytics: Tracks website traffic, user activity, and site performance.
- Google Ads: Helps analyze ad performance and track conversions.
- Meta Pixel (Facebook Pixel): Monitors interactions with ads on Facebook and Instagram.
- Google Tag Manager: Manages and deploys tracking tags.
- Zoho PageSense: Provides insights into user behavior, including heatmaps and form tracking.
- Chatbot Integration: Enhances real-time communication with users.
You can manage or block cookies through your browser settings. Please note that disabling cookies may limit some functionality of our Site.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide requested services
- Analyze site usage and improve our website functionality
- Manage marketing campaigns and track ad performance
- Communicate with you regarding suite availability, promotions, or other relevant updates
- Ensure compliance with legal and business requirements
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted service providers and partners to operate our business effectively. This may include:
- Analytics platforms like Google Analytics and Zoho PageSense
- Advertising networks such as Google Ads and Meta (Facebook and Instagram)
- Chatbot providers for customer interaction and support
All third parties are required to protect your information and only use it for the specific purposes outlined by us.
5. Consent to Contact
By providing your contact information on our Site, you consent to receive communications from us via email, phone, SMS, or other methods related to your inquiries, suite availability, or services. You may opt out of these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Non-personal data may be retained indefinitely for analytics and reporting purposes.
7. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or storage is entirely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, such as:
- Accessing and obtaining a copy of your personal information
- Requesting correction or deletion of your personal information
- Restricting or objecting to certain processing activities
To exercise your rights, please contact us at jermacwv@solasalons.com.
9. Changes to This Policy
We reserve the right to update this Privacy Policy and Terms & Conditions at any time. Updates will be effective upon posting to this page. We encourage you to review this policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach us at:
Sola Salon Suites
Email: jermacwv@solasalons.com
Website: https://salonsuitesofwv.com/